How do I order?

Step 1:

Send us a message describing an item, please add your logo/design (preferably “Vector Format”). Feel free to refer to examples we already produced.

Step 2:

We will send you a free digital printing proof of the item with your logo/design.

Step 3:

After your approval we will proceed with the production.

What are the price ranges?

We’ll evaluate your custom order and send you the exact product and delivery cost estimation. Please note, all of our services are tax-exempt, and taxes will not be charged.

How long are shipping times?

The lead time of the delivery varies depending on quantity and complexity of the order. We’ll evaluate your order and send you the exact delivery time estimation. Please note, Glasnovic will proceed with production as soon as the client confirmed the order. We will keep you posted about the progress of your order via email. Please refer to our Shipping and Return Policy for more information.

What is your return policy?

Just tell us what went wrong, send along a pic, and we’ll give you your money back. If 7 days have gone by since you received the item, unfortunately we can’t offer you a refund. Please note, we can only refund/replace damaged items. Please refer to our Shipping and Return Policy for more information.

Can I cancel my order?

Please kindly let us know if you want to cancel your order as soon as possible. If our manufacturing team hasn’t started working on your order, we will cancel it and refund your money.

What’s the payment method?

All Invoices are settled by bank transfer. For all new customers 50% payment is required at the moment of order placement. Remaining 50% is required prior the order is shipped. For approved clients settlement terms can be discussed.

Can I order a sample?

Yes, we offer our clients to order a sample. The cost is the price of the item for the minimum quantity. Please contact us for details about your sample order.